You can return any item purchased on S U P E R B O Online Store within 15 days of the delivery date. Here’s how:
1. Fill out the return form you did receive with your order
2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
3. Pack the items in the order box (or any rigid carton box) then send it to ATELIER SUPERBO* Rua Correia Teles n°64 2esq 1350-102 Lisboa, Portugal.
If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
It won't be possible to get an instant refund in store for orders placed online.
SHIPPING AND DELIVERY
Shipping taxes will be added to your order. We can from time to time offer shipping costs, this promotion will be properly stated on the website and will be applied at the time of payment. Shipping charges do not include import fees that may be charged when the parcel reaches its destination.
All orders are shipped within 2 days via Portuguese Mail, (after payment approval). Once the order is shipped you will receive an email with tracking ID, you can follow your order .
In the unlikely event that you don´t receive your order you are entitled to cancel your request and will be reimbursed within 30 days.
In case there is a delay in satisfying your order you will be a proposed new delivery date, if this is not convenient and you may cancel it. Your order will be delivered to the address indicated as the delivery address.
If you wish to ship products to more than one address, please process different orders. Shipping charges will be applied for each application.
Shipping to Europe (EU): 12€
Rest of the world: from 15€
S U P E R B O * working hours and Monday to Friday and is closed during local or public holidays.
Portugal: 2 to 5 working days
Europe: 3 to 10 working days
Rest of World: 4 to 10 working days
Our orders are sent via national Portuguese mail (CTT). You will receive your order in your mailbox, or collect it at the nearest post office, depending upon the size of your order. Once the order has been shipped it can´t redirected.
Delivery times are only guidelines, not taking into consideration any payment delays or customs clearance.
S U P E R B O * takes responsibility for your order during the shipping process, till the time it is delivered.